Refunds and cancellations

At Tangien Technologies, we are committed to customer satisfaction. Please review this policy carefully to understand the terms associated with your purchase.

1. Cancellations

1.1 Cancellation by the customer. You can request to cancel an order or service within 14 days of placing it, provided the service or product has not been processed, shipped or initiated. To request a cancellation, email info@tangien.com.

1.2 Cancellation by Tangien Technologies. We reserve the right to cancel any order or service due to unforeseen circumstances, including but not limited to stock unavailability, incorrect pricing or technical errors. In such cases you will be notified promptly and a full refund will be processed.

2. Refunds

2.1 Eligibility. Refunds apply in the following circumstances:

• Order cancellation as per the terms above.
• Delivery of a defective, damaged or incorrect product.
• Incomplete or non-performance of a service for reasons attributable to Tangien Technologies.

2.2 Non-refundable items. Some items or services may not be eligible for refunds, such as:

• Digital products or software downloads once accessed.
• Customised or personalised items.

2.3 Refund process. Once a refund request is approved, we initiate the refund within 2–3 working days. The amount is credited to your original payment method or bank account within 5–7 working days, depending on your bank or payment gateway.

2.4 Confirmation. You will receive an email confirmation with the transaction details once the refund is processed.

3. How to request a refund or cancellation

Email info@tangien.com with:

• Your order ID
• The reason for the cancellation or refund
• Supporting documents, if applicable (for example, photos of a defective product)

4. Changes to this policy

Tangien Technologies reserves the right to amend this policy at any time without prior notice. Any updates will be posted on this page.